Privacy Policy

1. Introduction

PessAI ("we", "our", or "us") operates AI-powered applications and services, including Sela and other products within the PessAI ecosystem. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our services or interact with our platform.

This policy applies to all PessAI products and any services that integrate with the Meta (Facebook) platform, including use of Meta Login, Facebook Login, WhatsApp Business API, and related Meta technologies.

2. Information We Collect

We collect the following categories of personal data:

• Account Information: Name, email address, and profile information you provide when registering or contacting us.
• Meta / Facebook Data: When you use Facebook Login or connect your Meta account to our services, we may receive your public profile, email address, and any other permissions you explicitly grant. We only request the minimum permissions necessary.
• Usage Data: Pages visited, interactions with our apps, device information, browser type, and IP address.
• Communications: Messages, inquiries, and support requests you send us.
• Cookies & Tracking: Session data and analytics as described in our Cookie Policy.

3. How We Use Your Information

• To provide, maintain, and improve our services.
• To authenticate users and manage accounts.
• To respond to inquiries and provide customer support.
• To send service-related communications and updates.
• To analyze usage patterns and improve user experience.
• To comply with legal obligations and Meta Platform policies.

We do not sell your personal data to third parties.

4. Meta Platform Data

If you connect a Meta account (Facebook, Instagram, WhatsApp) to our services:

• We only request permissions necessary for the specific features you use.
• We do not share your Meta data with third parties for advertising purposes.
• We store Meta-derived data only as long as needed to provide the service or as required by law.
• You can revoke access at any time via your Facebook App Settings.
• Upon revocation or account deletion, we will delete your Meta-derived data within 30 days.

5. Data Storage & Security

Your data is stored securely on servers with industry-standard encryption. We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Data is retained only as long as necessary for the purpose it was collected, or as required by applicable law.

6. Data Sharing

We may share your data with:

• Service Providers: Trusted third-party vendors who assist us in operating our platform (e.g., email, analytics, hosting), bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not share your personal data with third parties for their own marketing purposes.

7. Cookies

We use cookies and similar tracking technologies. For full details, see our Cookie Policy. You can manage cookie preferences through your browser settings.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Withdraw consent at any time.
• Lodge a complaint with a data protection authority.

To exercise these rights, visit our Data Deletion page or email hello@pessai.com. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of significant changes by posting the updated policy on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or to exercise your rights:
hello@pessai.com
PessAI · Accra, Ghana